Return & Refund Policy

If you are an EU/EEA customer, under the EU Consumer Rights Directive you may cancel most orders within 14 days of receiving your goods, without giving any reason. Perishable food items, personalised products and opened hygiene or beauty products are excluded where permitted by law.

If you are a Nigerian customer, you are protected by the Federal Competition and Consumer Protection Act (FCCPA), enforced by the FCCPC. You are entitled to goods that are safe, of good quality and match their description, and to a repair, replacement or refund for defective or misrepresented items.

Items must be unused, in their original packaging and in a resalable condition. Please include your order reference so the seller can process your return quickly.

Open your Account → Orders, select the order and choose Request return. You can also raise a case through our Disputes & Reports portal if the item is faulty, damaged or not as described.

Once the seller receives and inspects the returned item, approved refunds are issued to your original payment method within 14 days. Shipping costs for faulty or incorrect items are refunded in full; for change-of-mind returns, return postage may be at your expense.

If an item is defective or does not match its listing, you are entitled to a repair, replacement or full refund at no cost to you, under both EU consumer law and the Nigerian FCCPA. Report it within 30 days for the fastest resolution.

Your statutory rights depend on where you live: EU/EEA customers are covered by the consumer-protection law of their country of residence; Nigerian customers are covered by Nigerian law (FCCPA). This policy does not limit any mandatory rights you have under those laws.

Our team is here for you via the Customer Service centre or the Contact page.